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   Brady HandiMark Portable Label Maker

Brady HandiMark
Technical Support:

QUESTION:
No matter what I do, my Brady HandiMark continues to tell me to "load new supply". I have already put a 2 inch tape in the machine, along with a 2 inch ribbon.

The Brady HandiMark also displays a #3 in the lower right hand corner.

ANSWER:
Each Brady HandiMark tape has an smart chip built into the side of the cartridge. If you load or remove a tape from the Brady HandiMark, while it is turned on, this may result in the smart chip being damaged. The tape is then rendered useless and you will get the error message you are seeing

Another possibility is static electricity. Should the tape cartridge be exposured to static electricity, the smart chip may be damaged.

What has most likely happened is that the tape you are trying to use has a damaged smart chip. The Brady HandiMark no longer detects this tape as being a valid Brady HandiMark tape.

Always be sure to turn the Brady HandiMark off before removing or installing a tape.

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